1. Order Processing Time:

   (a.) After placing your order, it will typically take 1-3 business days for us to process and prepare it for shipping. Please note that we do not process orders on weekends or holidays.
   
   (b.) In case of unexpected delays due to factors beyond our control (e.g., adverse weather conditions or natural disasters), we will make our best effort to notify you promptly.

2. Shipping Methods:

   We partner with reputable carriers to ensure safe and timely delivery of your orders. The available shipping methods may vary depending on your location, but we typically offer standard and expedited shipping options.

3. Shipping Rates:

   Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping cost at the checkout before finalizing your purchase.

4. Estimated Delivery Time:

   The estimated delivery time depends on the shipping method selected and your location. Typically, you can expect your order to arrive within 2-5 business days. Please note that delivery times may vary due to factors beyond our control.

5. Order Tracking:

   Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier's website.

6. Delivery Address:

   Please ensure that your shipping address is accurate and complete. Etc Gear will not be responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

7. Shipping Delays and Issues:

   In the rare event of shipping delays or issues, please contact our customer support team. We will work diligently to resolve the situation and provide updates as necessary

Updated at 19 Jul 2022